Thursday, July 4, 2024

PSA Birth Certificate Delivery Options: Door-to-Door or National Bookstore Pick Up

Established in 2000, marked a turning point in document procurement for Filipinos. Endorsed by the Philippine Statistics Authority (PSA), the platform offered a modern alternative to traditional methods of acquiring PSA certificates. Prior to PSAHelpline, obtaining vital documents like PSA birthmarriage, CENOMAR, or death certificates involved going out and traveling, requiring in-person visits. This platform transformed the process by introducing a user-friendly website that streamlined document requests. Order submission, payment processing, and status tracking became available at one's fingertips, fostering transparency and accountability throughout the acquisition process. This technological leap forward not only revolutionized document procurement, but it also fostered trust and convenience for Filipinos nationwide.

A Streamlined Experience for Obtaining Your PSA Certificates:

PSAHelpline simplifies the process of obtaining PSA certificates. Here's how you can navigate the user-friendly website and get your certificates with ease:

1. Seamless Navigation: Start by visiting The website's homepage design makes finding your desired certificate type a breeze.

2. Clear Options: Choose the specific document you require from the available options – birth, marriage, CENOMAR, or death certificate.

3. Flexibility for All: Whether you need the document for yourself or a family member (parents, children), PSAHelpline caters to your needs.

4. Accurate Information: Provide accurate details like your name, contact information, and mailing address to ensure smooth processing and delivery.

5. Tailored Service: Indicate the reason for obtaining the document (travel, employment, etc.).

6. Delivery Convenience: Choose your preferred method of receiving the document – either convenient door-to-door delivery or pick-up at a participating National Bookstore branch. The National Bookstore pick-up option is currently available in Metro Manila and provincial areas like Batangas, Cabanatuan (Nueva Ecija), Paniqui (Tarlac), and Angeles (Pampanga). PSAHelpline is working at activating more NBS branches very soon. To get the most updated list of participating National Bookstore branches, you may visit their FAQs page.

7. Multiple Payment Options: Select from a range of secure payment methods (, including digital wallets, credit/debit cards, or accredited payment centers, for maximum convenience.  


The National Bookstore Pick Up Experience

The National Bookstore pick-up option is ideal for applicants who have irregular schedules and are not always available at their delivery address. This delivery option provides you with the flexibility to pick up your order at your chosen National Bookstore branch at your most convenient time.

Here’s how you can arrange for your PSA certificate orders delivered at your preferred National Bookstore branch: 

Step 1: Choose Pick-Up During Checkout

When placing your order online on, select "Pick-up" as the delivery option before entering your address details.

Step 2: Select Your Preferred Branch

A list of participating National Bookstore branches will be available. Choose the one most convenient for you. Here are the branches that currently accept PSA pick-up:

  • Robinson's Galleria
  • Quezon Avenue
  • Taft Avenue
  • Victory Central Mall
  • Superbranch Cubao
  • Filinevest Festival Mall
  • Shopwise Sucat
  • Cash and Carry (Makati)
  • Rockwell (Makati)
  • C. Raymundo (Pasig)
  • E. Rodriguez (Quezon City)
  • Katipunan
  • Malabon Citi Square
  • Marikina
  • NBS Express Pasig
  • Quad Alpha (Mandaluyong)
  • North Ridge Plaza (Quezon City)
  • Pateros
  • Puregold Zabarte (Quezon City)
  • Recto Manila
  • Retiro (Quezon City)
  • Rizal Avenue (Manila)
  • Batangas Bay Mall
  • Waltermart Cabanatuan
  • NBEX Paniqui (Tarlac)
  • Newpoint Mall Angeles (Pampanga)

More branches will be activated soon. To see the most updated list of participating National Bookstores, visit PSAHelpline’s FAQs page

Step 3: Complete Your Order and Await Notification

Finalize your order by providing your contact details and confirming payment. Once your PSA certificate arrives at your chosen branch, PSAHelpline will send you an SMS and email notification.

Step 4: Claim Your PSA Certificate at your chosen National Bookstore Branch

Bring a valid government-issued ID that matches the name on your application, along with the SMS or email notification you received. Proceed to the National Bookstore branch and present these documents to the staff. They will verify your identity and release your PSA certificate.

Important Reminders:

  • Sending a representative to claim your PSA certificate is not allowed, even with authorization.
  • You have 30 days to pick up your documents from the chosen National Bookstore branch. Unclaimed certificates will be returned to the PSA.

Enjoy the convenience of picking up your PSA certificates at National Bookstore!

Your Information, Your Security:

PSAHelpline understands the importance of safeguarding your personal information.  When you choose PSAHelpline for your document procurement needs, you can be confident that your data is in secure hands. 

The platform utilizes advanced encryption methods and secure payment channels to shield sensitive information submitted throughout the request process from unauthorized access or misuse. With PSAHelpline, you can experience peace of mind knowing your information is treated with the utmost care and security.

Real-Time Tracking for Complete Transparency

Track the status of your order through the Check Status link located on PSAHelpline’s homepage. Simply enter your order reference number and access real-time updates within seconds.

This level of transparency applies to all types of document requests.

Convenience at Your Fingertips:  The PSAHelpline Advantage

Their user-friendly website makes navigating the document procurement process a breeze.  For additional support, their hotline (02 8737-1111) is available during business hours (Monday to Saturday, 8 am to 5 pm, excluding holidays). You may also send them an email at simplifies the process and prioritizes comfort for all users.  With just a few easy steps, you can manage your document requests online, freeing up your time to focus on what matters most.  Choose for a smooth, hassle-free experience from start to finish, and experience the power of convenience.

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