Friday, March 15, 2024

From local to global: Globe's 5G expansion empowers Filipinos everywhere


 

Globe has significantly expanded its 5G footprint across the Philippines and globally with 894 new sites as of the end of last year, a major step towards enhancing digital connectivity and empowering Filipinos worldwide.

 

In 2023, Globe achieved 97.90% outdoor coverage in the National Capital Region and 92.36% in key cities across Visayas and Mindanao. This progress resulted in Globe logging over 5.8 million devices connected to its 5G network in December 2023 alone.

 

Globe has strategically moderated its spending on new 5G sites, considering current market conditions and the search for viable use cases that fully harness the potential of 5G technology. This approach reflects the company’s commitment to not only advance technology but also ensure its sustainable and strategic deployment.

 

Meanwhile, Globe has expanded its 5G roaming partnerships, now encompassing 156 global partners across 82 destinations. Globe now boasts the most extensive presence in Africa with the addition of Nigeria in partnership with MTN, Mauritius via Cellplus, and an anticipated collaboration with Kenya through Africell. 

 

In Asia, Globe has extended its reach to Kazakhstan and Laos via partnerships with Tele2 and LaoTel, respectively.

 

Globe has also established 5G roaming partnerships in Germany with Emnify and E-Plus Mobilfunk, Hong Kong through China Unicom, Korea via LG Uplus, Malaysia in partnership with Cellcom and YTL, Norway through Mobile Norway, Sweden with Tele2 and COM4, and Thailand via DTAC. 

 

Additionally, international visitors in the Philippines can enjoy 5G speeds through Globe's collaborations with international networks such as Dialog in Sri Lanka, Orange in Egypt, and Manx Telecom in the Isle of Man.

 

"We are committed to providing Filipinos with cutting-edge connectivity solutions, both at home and abroad. Through strategic partnerships and continuous innovation, we are paving the way for a future where everyone can enjoy the full benefits of 5G technology,” said Darius Delgado, Head of Globe’s Consumer Mobile Business. 

 

Globe's 5G network enables faster, more reliable connections that empower individuals, businesses, and communities. As the company continues to explore new frontiers in digital connectivity, it remains committed to delivering the benefits of 5G technology to Filipinos worldwide.

 

To learn more about Globe, visit www.globe.com.ph.








Thursday, March 14, 2024

Foundever™ appoints John Sneed as new Head of Palawan


Foundever™, a global leader in the CX (customer experience) industry, has appointed John Sneed as the new head of Palawan Operations. As the Senior Vice President and General Manager of Foundever in the Philippines, he takes over the Palawan post from Eden Gutierrez who is now VP for Asia Pacific and Country Head of Foundever in China and a new location in Southeast Asia. 

FILIPINO-AT-HEART: Foundever™, a global leader in the CX industry, has appointed John Sneed as new head of its Palawan cluster. A 30-year veteran of the industry, Sneed considers himself a Filipino-at-heart after living in Cebu for more than a decade. Sneed was recognized as one of the Outstanding Leaders of Asia at the 2019 ACES (Asia Corporate Excellence and Sustainability) Awards.


These new postings are expected to boost the organization’s growth efforts, as well as sustain its commitment to create the best moments for its customers and associates in the region.


Sneed brings with him 30 years of experience in the CX industry. Born in Massachusetts, he began his career in the United States as a support representative for a software company and worked his way to the top until he oversaw day-to-day operations in international positions.


His history with Foundever started in 2011 when he joined SYKES, which had a global rebrand as Foundever in 2023, following its acquisition by Sitel Group. As SVP and GM, he is the concurrent head of the company’s Cebu area and some accounts in Metro Manila where he developed and delivered growth-focused strategies resulting in high customer satisfaction and growth. 

“John has truly embraced Cebu’s rich and distinct culture and considers himself a Filipino –at heart,” said Ravi Iyengar, COO for Foundever in the AsiaPacific region. “We are excited to see John lead and grow with our people in Palawan and guide them towards global excellence and recognition.”

Sneed’s accomplishments in the industry received international recognition in 2019, when he was awarded as one of the Outstanding Leaders of Asia by the ACES (Asia Corporate Excellence and Sustainability) organization.


He is a wholehearted advocate for the wellbeing of all team members and has pushed for additional benefits programs that created among employees a strong culture of excellence, teamwork and high engagement. 


Asked about his plans leading Palawan, Sneed replied: “Our team members in Palawan are known to give their best in pouring their talent, dedication, hard work and genuine care and concern into providing the best customer experience. I expect that, together, we would sustain that excellent standard of service. It goes without saying that our immediate goal is to give our best to grow the business—by expanding our customer base and diversifying our offerings. In the process, we would contribute to providing more jobs to Palaweños and a measure of development to the community.”


Meanwhile, Sneed’s predecessor Eden Gutierrez, a true-blue homegrown talent of Palawan, will oversee the entire business operations of Foundever in China and a few U.S. market-based operations in the national capital region. She will also take charge of a new market that Foundever is opening in the Asia Pacific region later in 2024.


About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever™ combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and X.



Tuesday, March 12, 2024

I walked 15,000 steps this morning!

 


Instead of working out in the morning at home, I chose to go for an early walk this morning. I told myself I would walk for 30 minutes, so I decided to add more when I got to 30, 45, and more, resulting in a total of 1 hour and 50 minutes! 

It was my first time walking in this direction, and because it's the main road and there are a lot of early-morning commuters, it was a little scary. However, the morning was windy, and I could see the sun rising in the direction I was going. It was fulfilling, exhausting, and exciting. 

To my surprised, when I got home, I Googled the distance, and the step count I made. It was 9.1 kilometers from my home to Lincoln Heights, Bataan. And, I made 15,000 (fifteen thousand) steps in 1 hour and 50 minutes! I also checked the calorie burn I made and based on the computation with the pace, time and distance, calories burned were around 500, not bad! 

I was surprised to find out how far it was and how many steps I had taken. I Googled it when I arrived home, from my house to Lincoln Heights, Bataan, it was 9.1 kilometers. And with one hour and fifty minutes, I completed 15,000 (fifteen thousand) steps! I also made a calculation of calories burned, and it came out to be about 500, not bad considering the pace, time, and distance. Also, coming from a 12 hour fasting. 

So, where to walk next? :)